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| KID'S
CORRAL TOYS Toy Guns Pistol Sets Rifles & Shotguns Archery Sets Novelties & Games Breyer Toys Stuffed Toys WESTERN OUTFITS Suede Sets Hats and Belts Accessories |
Help!
Having problems shopping at Jackalope Gifts?
Below are some frequently asked questions (FAQs) that might help. If you
don't find the answers you're looking for, call us at (210) 378-0434 or
email us at custsvc@jackalopegifts.com.How do I complete my order?
How do I know that an item is available?
Where can I find more information about an item?
What forms of payment do you accept?
Is it safe to use my credit card?
Do you have a guarantee?
What if I have technical problems using your web site?
How do I cancel an order?
How do I know if you have received my order?
I added some things to my shopping basket, then left for a while. When I returned, my shopping basket was empty. What happened?
How do I complete my order?
When you've found an item you like, click on the turquoise "Add 1 to Shopping Basket" button at the bottom right of the item's listing, which will place the item (metaphorically speaking, of course) in your Shopping Basket. You can look at what's currently in your basket by clicking the "Shopping Basket" button at the top right corner of any page. If you've just got to have an item immediately, click on the "Buy 1 Now" button, next to the "Add 1 to Shopping Basket" button, which will take you to the checkout order form page. Or you can continue shopping, leisurely proceeding to checkout by clicking on the "Checkout" link at the upper right corner of any page at any time. When you choose to checkout, specific instructions for finishing your order will automatically be available to you. When you have entered the necessary information on each order form page, click the "Continue" button on the lower right. Or you can call us at (830)796-3217 to place a phone order.
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How do I know that an item is available?
Depending on the item's availability from the wholesaler, if we're low on a particular item, a low-stock message will appear under the item's name and price. If a particular item is out of stock, but we can get it quickly, a backorder message will appear. Some merchandise takes a while to arrive from the vendor, in which case those items won't display on the site when we are out of stock. If you want something that previously appeared but is now gone, call or email us for availability.
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Where can I find more information about an item?
We put as much information about an item as we can think of on that item's page, including care instructions. If you can't find the information you need, email us at custsvc@jackalopegifts.com, or call us between 8:00 a.m. and 5:00 p.m. (Central Standard Time) at (210) 378-0434. If no one answers, please leave a message and your call will be returned as soon as possible.
What forms of payment do you accept?
We accept Mastercard and Visa.
Is it safe to use my credit card?
Yes, we use a 128-bit SSL (Secure Sockets Layer) encryption for processing all credit card orders. For more information, see our Security Policy.
Do you have a guarantee?
We scour the markets for the niftiest, coolest, most western gift items available. We think you'll love your purchase, but if you don't, we'll happily exchange it for other merchandise. For more information on returns and guarantee policies, see the Customer Service Page.
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What if I have technical problems using your web site?
Email us at custsvc@jackalopegifts.com, or call us between 8:00 a.m. and 5:00 p.m. (Central Standard Time) at (210) 378-0434. Please try to include the type of computer, browser version, and operating system you're using, as well as the nature of the problem in your email. Be aware that this site will perform best if viewed using a recent browser version, hopefully at least IE 5.5 or Netscape 7. You must have cookies enabled in your browser to shop at Jackalope Gifts. Technical questions about your own computer and its hardware/software systems and/or internet connection are better addressed by contacting the providers of those systems or your Internet Service Provider.
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How do I cancel an order?
You can cancel your order at any time prior to submitting your credit card information during the checkout process. Before that point, you can simply leave the site, or you can access your shopping basket by clicking on the "Shopping Basket" button at the top left of any page, and delete any items listed. Your shopping basket will expire within one hour of activation if no purchase is made. If the checkout process has been completed, call us at (210) 378-0434 as soon as you can.
How do I know if you have received my order?
You will receive a verification email containing your order number. If you place an order but you don't receive an email confirmation within an hour, please call us at (210) 378-0434 or email us as soon as possible, so that we can diagnose the problem and get your order on its way to you quickly.
I added some things to my shopping basket, then went to feed the kids/mow the lawn/some other sites (gasp!). When I returned to Jackalope Gifts, my shopping basket was empty. What happened?
Shopping Baskets are programmed to expire 1 hour after the last item is placed in them. If you're away longer than that, your selections gallop off into the sunset (not really, they just go back into inventory).
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Contact us:
Jackalope Gifts |P.O. Box 3160, Bandera,
TX 78003 |
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